Mark DordelGet in touch

Mark Dordel

QA Manager specializing in QA strategy, test automation and regression testing

Saint Johns, Florida (remote, United States)dordelms@gmail.com

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Summary

Seasoned quality assurance professional who owns QA strategy and execution for complex, workflow-heavy enterprise and SaaS applications. Track record in test planning, test case design, regression testing, defect validation, reporting and release readiness across regulated, high-stakes environments. Experienced in API and integration testing, in partnering with Product, Development and business stakeholders, and in leading distributed QA teams in Agile environments. ISTQB Advanced Level Test Manager and Agile Tester certified, with hands-on experience applying AI tools to accelerate test creation and defect analysis.

Experience

2026 to now
Salt Lake City, UT
Remote

QA Manager

Kadince Inc.

  • Lead a distributed team of quality engineers, managing workloads and career growth while balancing assignments across concurrent projects to keep delivery on track.
  • Reduce production defects by guiding engineering processes and implementing quality engineering, regression testing and test automation practices across the organization.
  • Partner with executive leadership to define quality goals, release readiness criteria, CI/CD integration and regression strategy.
2022 to 2026
New York, NY
Remote

Senior Quality Advocate

Olo Inc.

  • Owned QA strategy, test planning and execution across a distributed QA function for a fast-shipping SaaS platform, serving as the primary quality authority for high-stakes production deployments.
  • Built and maintained scalable integration and regression suites across web and API surfaces with Playwright, Postman and REST-based automation.
  • Supported release readiness across complex sandbox environments and integrated automated tests into CI/CD pipelines.
  • Led adoption of AI-assisted testing to speed up test case creation, regression maintenance and defect analysis.
  • Mentored a distributed team of QA engineers on automation frameworks and testing standards, and led test automation direction for 2+ years.
2019 to 2022
Indianapolis, IN
Remote

Senior Quality Assurance Engineer

HealthX

  • Served as QA subject matter expert for complex healthcare workflows in a regulated, compliance-sensitive environment, managing test cases, execution and results in TestRail.
  • Guided Engineering and Product on test methodology, coverage strategy and QA best practices.
  • Designed and maintained automated test suites for high-compliance workflows.
  • Managed the full defect lifecycle for high-priority issues, keeping visibility and accountability across teams under tight deadlines.
2016 to 2019
Madison, WI

Quality Assurance Lead

Wellbe Inc.

  • Owned QA strategy, test planning and tooling direction for a workflow-heavy healthcare product, including test automation, CI/CD integration and regression strategy.
  • Evaluated and selected Cypress and Selenium, built the business case for each decision, and established consistent QA practices across the team.
  • Provided technical direction and mentorship to QA contributors.
2006 to 2014
Madison, WI

Senior Quality Engineer

Widen Enterprises

  • Wrote and maintained foundational test automation suites in JavaScript and Ruby for complex digital asset management workflows, and mentored junior QA engineers.
  • Worked with Customer Care to investigate usability gaps and turn customer feedback into targeted quality improvements.

Skills

QA strategy and process
Test strategy, test planning, test case design, functional testing, regression testing, defect validation, release readiness, test reporting, risk management
Enterprise and integration testing
API testing, integration testing, data validation, complex workflow testing, end-to-end testing, sandbox environment management
Collaboration
Stakeholder communication, requirements analysis, cross-functional partnership, distributed team coordination, mentoring, Agile and Scrum
Automation platforms
Playwright, Cypress, Selenium, Postman, REST API automation, CI/CD pipelines, TestRail, Jira
Automation languages
JavaScript, TypeScript, Python, Ruby
AI tools
Claude, ChatGPT, GitHub Copilot, Cursor, Azure OpenAI, prompt engineering

Education and credentials

  • ISTQB Certified Tester, Foundation LevelISTQB
  • ISTQB Advanced Level Test ManagerISTQB
  • ISTQB Agile TesterISTQB
  • AWS Certified Cloud PractitionerAWS
  • AI Professional CertificationCoursera
  • Scrum Master CertificationIn progress
  • Bachelor of Science and Bachelor of ArtsUniversity of Wisconsin

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